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Frequently asked questions

Quick answers about hammam, massages, couples, clothing, directions and booking.

Essential information

Essential answers before your visit

Exact arrangements may depend on the treatment and time slot. When an answer relates to your personal situation, confirm it directly with the team.

Human guidance

Share your time, preferences and any important precautions. The team recommends a coherent option and confirms the details before your visit.

FAQ

How do I book?

Use WhatsApp, the website form or call. The booking is confirmed after the team replies.

Are prices shown online?

No. Request the price of your preferred treatment or ritual before confirming.

Can couples visit?

Yes, subject to room and team availability.

Are tourists welcome?

Yes. Mention any constraints in your Marrakech itinerary and any specific communication needs.

What should I mention before treatment?

Allergies, pregnancy, recent injury, skin sensitivity or any condition requiring adaptation.

When should I arrive?

Arriving around ten minutes before treatment allows a calm welcome.

Which payment methods are accepted?

Available payment methods are confirmed with the team before the appointment.

What happens if I am late or need to cancel?

Contact the team as soon as possible. The treatment depends on the delay, schedule and confirmed booking terms.

Do I need to bring specific clothing?

Clothing depends on the treatment. Confirm when booking, especially for hammam or certain massage techniques.

Can I request a same-day appointment?

Yes, subject to availability. WhatsApp is the fastest option for a same-day request.

Guest trust

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Ready to book?

The central booking form collects the treatment, date, number of guests and your contact details.

Direct booking

Treatment, date, time and number of guests. The team confirms quickly.